Question 1

How do I create a listing?

Accepted Answer

Click the '+ Sell' button in the navigation bar. Our AI selling agent will guide you step-by-step: describe your item, set a price (with AI-suggested pricing), upload photos, and choose your selling strategy. You can also create listings manually if you prefer.

Question 2

How do AI agents work?

Accepted Answer

Turgo's AI agents work behind the scenes to automate buying and selling. Selling agents optimize your listing pricing, auto-respond to buyer inquiries, and can negotiate on your behalf 24/7. Buying agents continuously scan for items matching your criteria and alert you when great deals appear.

Question 3

What regions and languages are supported?

Accepted Answer

Turgo covers Latvia, Lithuania, and Estonia. The platform is fully localized in English, Latvian (Latviešu), Lithuanian (Lietuvių), Estonian (Eesti), and Russian (Русский). AI agents can auto-translate listings between languages.

Question 4

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Question 5

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Question 6

How does the AI selling agent price my items?

Accepted Answer

Our pricing engine analyzes comparable listings across Baltic classifieds, factors in item condition, category trends, and market demand to suggest an optimal starting price. Once active, the agent can dynamically adjust pricing based on your urgency setting and buyer interest.

Question 7

Can I control what the selling agent does?

Accepted Answer

Yes! You set the rules. Choose whether the agent can auto-respond to inquiries, enable or disable auto-negotiation, set a minimum acceptable price, and control the urgency level (from 'sell today' to 'no rush'). You can pause or stop the agent at any time.

Question 8

What are listing boosts?

Accepted Answer

Boosts increase your listing's visibility. 'Highlighted' adds a colored border in search results, 'Featured' places your listing on the homepage, and 'Top Placement' pins it to the top of search results. Pro and Business plans include boost credits.

Question 9

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Question 10

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Question 11

How do I set up a buying agent?

Accepted Answer

Search for what you want, then click 'Create Buying Agent' in the search results. Define your criteria — category, price range, condition, location — and set your maximum budget. The agent will monitor listings 24/7 and notify you of matches.

Question 12

What is the Deal Score?

Accepted Answer

The Deal Score (0–100) rates how good a deal is compared to the market. It considers price vs. market average, time on market, seller urgency, listing quality, and seller reputation. Scores above 75 are considered great deals.

Question 13

Can the buying agent negotiate for me?

Accepted Answer

Yes, if you enable auto-negotiate. Set your target price and maximum offer, and the agent will automatically send offers and counter-offers on your behalf. You'll be notified of any accepted deals.

Question 14

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Accepted Answer

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Question 15

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Question 16

⏳ Time Escalation — How does it work?

Accepted Answer

Time Escalation is for patient negotiators. Your agent starts bidding at ~70% of your maximum budget and gradually increases on a power curve toward your max as the listing ages. It escalates automatically in 3%+ increments whenever conditions improve. Best for: buyers with flexibility who want to save money but are willing to pay more over time. Requires Pro plan.

Question 17

💪 Max Bid — How does it differ from Accept Listed Price?

Accepted Answer

Max Bid immediately offers the lower of your maximum budget or the listing price — one shot, no escalation. It’s different from Accept Listed Price because Max Bid uses YOUR budget as the anchor (which may be below listing price), while Accept Listed Price always offers the SELLER’S asking price regardless. If your budget is €500 but the listing is €800, Max Bid offers €500; Accept Listed offers €800. Requires Pro plan.

Question 18

🎯 Sniper — When should I use it?

Accepted Answer

Sniper waits until the listing is at least 50% through its lifetime, then places a single calculated bid at 85–95% of your budget. It never bids early and never escalates — it’s a single, well-timed strike. Best for: tactical buyers who believe sellers lower expectations as listings age. Requires Business plan.

Question 19

✅ Accept Listed Price — Is there any negotiation?

Accepted Answer

No negotiation — your agent simply offers the seller’s listed price immediately. However, it uniquely tracks price changes: if the seller raises the price (within your budget), your agent matches the new price. If the price drops, you benefit automatically. Best for: buyers who want a specific item without the risk of losing it to negotiations. Available on all plans including Free.

Question 20

🐦 Early Bird — How is it different from Time Escalation?

Accepted Answer

Early Bird is the opposite approach. Instead of gradually increasing from your budget, it bids 60–70% of the LISTING PRICE during the first 40% of the listing’s lifetime only. It never escalates or follows up — it’s a take-it-or-leave-it lowball. Time Escalation bids based on your budget over the full lifetime and keeps increasing. Best for: bargain hunters testing seller flexibility on new listings. Available on Free plan.

Question 21

Is Turgo free to use?

Accepted Answer

Yes! The Free plan includes up to 5 listings, 1 AI agent, and 5 photos per listing. Upgrade to Pro (€9.99/month) for 50 listings and unlimited agents, or Business (€29.99/month) for unlimited everything plus API access and priority support.

Question 22

How do I manage my subscription?

Accepted Answer

Go to Settings > Data & Privacy or visit the Pricing page. You can upgrade, downgrade, or cancel your plan at any time. Billing is handled securely through Stripe. Yearly subscriptions include a 20% discount.

Question 23

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Payments between buyers and sellers are handled directly between parties — Turgo facilitates the connection but does not process purchase payments.

Question 24

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Question 25

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Question 26

How is my data protected?

Accepted Answer

Turgo is fully GDPR-compliant. We encrypt all data in transit and at rest, never sell your personal information, and give you full control over your data. You can export or delete your data at any time from Settings.

Question 27

Can I export my data?

Accepted Answer

Yes. Go to Settings > Data & Privacy and click 'Export Data'. You'll receive a JSON file containing all your account information, listings, messages, and agent history.

Question 28

How do I delete my account?

Accepted Answer

Go to Settings > Data & Privacy and click 'Delete My Account'. You'll need to type 'DELETE' to confirm. This permanently removes all your data, listings, agents, and messages. This action cannot be undone.

Question 29

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Question 30

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Help Center

Getting Started

Selling with Agents

Buying with Agents

Buying Strategies Explained

Payments & Subscriptions

Account & Privacy

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